The Home Depot

User Experience Director

STORE SUPPORT CENTER, ATLANTA - 9090 · Director

Sponsorship not specified$20k-$30kDetected 1 day ago

UX DesignResearchLeadershipProblem SolvingMentoring

About the role

Success in this role requires the ability to navigate ambiguity, influence senior leaders, and connect experience strategy to business objectives.
The ideal candidate brings experience working in retail, B2B, and/or enterprise environments and has a track record of leading teams responsible for complex systems, workflows, and digital products at scale.
On rare occasions there may be a need to move or lift light articles.

50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
50% Experience, Design Strategy and Planning
Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
The User Experience Director will lead a team of UX designers, researchers, and principal-level practitioners responsible for shaping experiences across key business domains at The Home Depot.
This role leads a large UX organization of approximately 20-30 designers and researchers through a team of leaders, including at least four direct reports.
The ideal candidate has experience leading other leaders, building high-performing teams, developing talent, and creating an environment where design excellence, customer focus, and operational effectiveness thrive.

Proficient in defining, communicating, and driving end-to-end customer journey improvements
Proficient in shaping, aligning, and guiding the execution of strategic directions
Experience leading user experience teams in a fast-paced agile environment
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:

This leader is a strong communicator and storyteller who can translate customer needs, business priorities, and technical constraints into a shared vision that drives alignment and action across the organization.
Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there

They will help define long-term experience strategies while ensuring teams are delivering meaningful outcomes for customers, associates, and the business.

This listing is sourced directly from The Home Depot's careers page and normalized into a canonical job model.