Backblaze External Website
Director, Enterprise Support
Remote - US · Director · Full-time
Sponsorship not specified$160k-$175kDetected 3 days ago
Cloud PlatformsCustomer SuccessCustomer SupportLeadershipMentoringPublic Speaking
About the role
- Our enterprise customer base is growing fast, our Technical Account Manager team is delivering exceptional results, and the opportunity in front of us demands that we invest in the leadership and infrastructure to match that momentum.
- This is a people and business leadership role - the TAMs bring deep technical expertise, and you bring the operational rigor, coaching, and strategic vision to elevate the entire function.
Responsibilities
- Lead and develop the team. Manage, coach, and grow a team of 7-8 Technical Account Managers. Invest in their development, raise the performance bar, and build a team culture where exceptional work is the norm.
- Scale the operating model. As our enterprise customer base grows, build the delivery frameworks, workflows, and service standards that allow the team to scale with it - without losing what makes us great.
- Drive operational performance. Establish the KPIs, reporting cadences, and feedback loops that give leadership clear visibility into how enterprise support is performing - and where to invest next.
- Build for scale. Identify the tooling, automation, and process improvements that increase capacity and consistency as we grow - so headcount isn't the only answer.
- Codify and elevate. Partner with the Principal TAM and Senior Director to turn the team's deep expertise into repeatable, trainable processes that raise the floor across the entire function.
Requirements
- Familiarity with cloud storage, developer tools, or infrastructure products - even if you're not an engineer yourself
Skills
- About Backblaze
- But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.
Compensation
- Competitive compensation and 401K
Company info
- Own enterprise customer outcomes. Partner with Sales, Customer Success, and Product to ensure our most strategic customers are receiving a consistently excellent, proactive support experience that reflects the Backblaze standard.
- What We're Looking For
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This listing is sourced directly from Backblaze External Website's careers page and normalized into a canonical job model.