Coinflow

Coinflow

Operations Support Analyst

Chicago

Sponsorship not specified$70k-$90kDetected 140 days ago
SalesforceCRMExcelOnboardingCommunicationAdaptabilityOrganizational Skills

About the role

  • Your mission is to maximize the efficiency of our merchant onboarding process by assisting with merchant applications, configuring merchant accounts, and by implementing the scalable systems that serve as our company's "source of truth."

Responsibilities

  • Workflow & Queue Management: Own the "Pre-review" phase, including file preparation.
  • Analyze trends to create workflows that maximize "In Good Order" rates and reduce manual touchpoints.
  • Configuration Execution: Act as the primary point of contact for configuring customer accounts with our bank partners, ensuring configurations are standardized, organized and repeatable.
  • Data Integrity & Hygiene: Maintain "CRM integrity" by ensuring customer accounts fields are configured correctly and audit ready. Recommend new data points and identify process improvements to future-proof our account data.
  • Periodic Review Support: Manage the queuing and assignment of periodic reviews, including the initial outreach for updated merchant documentation. Recommend refinement and automation to keep communication within SLA.
  • Own the "Pre-review" phase, including file preparation.
  • Maintain "CRM integrity" by ensuring customer accounts fields are configured correctly and audit ready.

Requirements

  • 0- 3 years of experience in FinTech, Operations or a start-up environment.
  • Exceptional organizational skills with a "process-first" mindset (you enjoy making messy things orderly).
  • Ability to operate in the "gray area" and help define processes where they don't yet exist.
  • Systems-level thinker with the ability to operate independently, ship technical solutions quickly, and iterate based on real-time operational feedback.

Nice to have

  • Hands-on experience with Google Apps Script, automation platforms (Make, Zapier), and CRMs (Salesforce, Attio).
  • Data-driven approach (basic Excel/Sheets modeling) to track handle times and latencies.
  • Join the team rewriting how money moves worldwide-and become a driving force in the $194 trillion cross-border payments market.

Compensation

  • Since our seed round in 2024, we've achieved 23x revenue growth and scaled to multi-billion-dollar annual transaction volume.

Company info

  • About Coinflow
  • Coinflow is the next-generation payment service provider revolutionizing global financial infrastructure with stablecoins, AI-driven fraud prevention, and instant settlement.
  • Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity, global pay-ins, multi-currency FX, and unified payouts.
  • Founded in 2023, the company serves marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide.
  • Since our seed round in 2024, we've achieved 23x revenue growth and scaled to multi-billion-dollar annual transaction volume.
  • In response to this growth, Coinflow announced a $25M Series A https://coinflow.cash/blog/coinflows-series-a in October 2025-led by Pantera Capital, CMT Digital, Coinbase Ventures, Jump Crypto, and Reciprocal Ventures-accelerating our mission to power the world's fastest-moving businesses with innovative, reliable global payments.
  • Coinflow is proudly headquartered in Chicago, IL.
  • Learn more at coinflow.cash http://coinflow.cash.
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