Danville Family Vet

Danville Family Vet

CSR - Danville Family Vet

Danville, Virginia, United States

Sponsorship not specifiedDetected 21 days ago
Patient CareCommunicationMicrosoft Office

About the role

  • The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets.
  • The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care.
  • Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.

Responsibilities

  • Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
  • Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
  • Assist with over-the-counter product sales and maintain inventory.
  • Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
  • Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
  • Perform all other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
  • Accurate data entry and record-keeping skills.
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Nice to have

  • Previous experience working with animals preferred
  • veterinary or animal care background strongly valued.

Benefits

  • Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

Company info

  • Danville Family Vet is a small animal general practice in Danville, VA also serving South Boston, VA, Martinsville, VA, and Reidsville, NC.
  • We are AAHA Certified, Fear Free, and are a gold standard Cat Friendly certified practice.
  • If you're searching for a trusted veterinarian in Danville, VA, our compassionate team is here to help.
  • We offer everything from routine checkups to dog boarding, pet grooming, dentals, surgery, and diagnostic imaging.
  • Client Service Representative
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