The Farmer's Dog

The Farmer's Dog

Senior Manager, IT

New York, New York, United States · Senior · Contract

Sponsorship not specifiedDetected 16 days ago
PythonSketchExcelPerformance ManagementCollaborationMentoring

About the role

  • One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or "Product Managers".
  • Beyond denoting skill sets and areas of expertise, we don't think departments matter.
  • We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is.

Responsibilities

  • Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling.
  • Proactively partner across Finance, Humans, Engineering, Facilities, Customer Care, and other groups on company-wide deployments and changes.
  • Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally.
  • Manage, mentor, and grow the members of IT - including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development to set them up for long-term success.
  • Lead the shift from reactive IT support to engineered solutions: build and oversee automation, API-based integrations, and internal tooling that eliminate repetitive work (leveraging AI) and let teams across TFD operate independently of IT for day-to-day processes.
  • Create standardization and scalability across the function - establishing SLAs for tickets and requests using standardized ticketing tooling, and report the metrics that speak to TFD's improved IT experience.
  • Drive the technology, networking, and AV experience across every TFD office, ensuring our spaces support work, meetings, and events without friction. Lead the technical execution of all in-person TFD events both in-office and off-site.
  • Own the technical onboarding and offboarding experience for every employee and contractor, ensuring every new teammate is set up for success on day one and every departure is handled cleanly and securely.
  • Maintain technical and process standards and documentation, ensuring everything is maintainable, secure, well-understood and adopted.
  • You've led an IT team at a growing company, and you've built an awareness for how IT can be a strong partner across the business. Invisibility is not the end goal for IT.

Requirements

  • You have 8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives.
  • You're technically credible end-to-end: you can debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script with the same confidence.
  • You are an engineer.

Compensation

  • Market-competitive compensation and equity packages

Benefits

  • The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care.
  • Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
  • Market-competitive compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • Company supported mental health benefits
  • 12 week paid parental leave

Company info

  • The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
  • To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
  • #LongLiveDogs
  • What We Stand For and Where You'll Come In
  • We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors.
  • Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
  • You'll own the IT roadmap, manage and grow the group that delivers it, and lead a hands-on shift from reactive IT support to engineered solutions: building automations and integrations that enable departments across TFD operate independently.
  • Reporting directly into our Director of Internal Systems & Cyber - you'll be a deeply technical leader who sets the bar for what excellent IT looks like at a growing, mission-driven company.
  • This is an opportunity for a leader who is excited to be both hands-on building technical solutions and leading an IT function.

Equal opportunity

  • The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status.
  • For more information, please visit Know Your Rights.
  • Reasonable Accommodations
  • TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
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