Paychex

Paychex

Service Representative - SMB Service

Allentown, Pennsylvania · Intern · Internship

Sponsorship not specifiedDetected 71 days ago
SalesforceHRISCustomer Support

About the role

  • Under a significant level of guidance and direction, provides customer service for one or more Paychex products.
  • Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.

Nice to have

  • Bachelor's Degree - Preferred

Compensation

  • In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $22.00 hourly.
  • Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
  • If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Benefits

  • We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
  • Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.

Company info

  • Our company culture reflects the diversity of our employees.
  • We want you to be you and your voice to be heard.
  • The benefits described apply to full-time employees.
  • Benefits for part-time, contract, and intern roles may vary.
  • Not sure if you meet every requirement?
  • At Paychex, we know that great talent comes in many forms.
  • If you're passionate about the role but don't check every box, we still encourage you to apply.
  • You might be the right fit - either for this position or another opportunity with us.
  • Paychex is an equal opportunity employer.
  • We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
  • We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
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This listing is sourced directly from Paychex's careers page and normalized into a canonical job model.