Lightspeed Systems
Technical Support Specialist
Austin, Texas, United States
No sponsorshipDetected 33 days ago
Data AnalysisCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
- Communicate proactively with customers regarding issue status, solutions, and best practices.
- Assist customers with product setup, configuration, integrations, and ongoing usage.
Responsibilities
- Our solutions empower IT teams, administrators, and educators to protect students, manage technology, and gain meaningful visibility into their digital ecosystems.
- As a Technical Support Specialist, you will provide front-line technical support across Lightspeed's product suite.
- Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
- Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
- Maintain accurate case documentation and troubleshooting records.
- Support team initiatives and additional projects as assigned.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- Familiarity with Windows and macOS operating systems.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Skills
- Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
- Strong troubleshooting and problem-solving skills.
- Excellent organizational skills and attention to detail.
Benefits
- At Lightspeed Systems, we help K-12 schools create safer, more effective digital learning environments.
Company info
- With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged
- technology is compliant and easily managed
- and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed's cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
- We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing-at work and beyond. Offerings vary by country.
- With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized.
- Purpose-built for school networks and devices, Lightspeed's cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available.
- Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices.
- Learn more at www.lightspeedsystems.com.
- We love our employees, and we show it.
- Our benefits and perks are built to support your overall wellbeing-at work and beyond.
- Offerings vary by country.
- If your role includes spending time onsite, you will LOVE being at the ranch.
- Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
Visa & Work Authorization
- Sponsorship is not available for this position.
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This listing is sourced directly from Lightspeed Systems's careers page and normalized into a canonical job model.