FacilityOS

Customer Onboarding Specialist

Toronto

Work authorization requiredDetected 40 days ago

Project ManagementAccount ManagementOnboardingCustomer SuccessCommunication

About the role

Working in Customer Onboarding, you will be responsible for owning the entire FacilityOS onboarding process, from training to kiosk hardware delivery, delivering first value, and project managing a successful implementation.
Run productive onboarding calls and training sessions with customers to educate and guide through configuration process - you thrive on teaching and are a very extroverted person.
Take point on resolving implementation issues: Hardware delivery, software setup accuracy.

Own and manage the customer relationship from the point of sale through successful implementation of FacilityOS.
Build customer accounts within the FacilityOS portal according in alignment with compliance guidelines.
Be very solution oriented and able to communicate and collaborate with your team members and colleagues
Effective multi-tasking, outgoing communication, to maintain implementation SLA and positive CSAT.
You can search in all available resources available and if you can't find the answer, you reach out and document the answer for future use.

Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.

As part of a fast-growing startup, you are willing to wear multiple hats when needed and want to provide feedback to help mature the onboarding process based on your experience.

Run productive onboarding calls and training sessions with customers to educate and guide through configuration process - you thrive on teaching and are a very extroverted person. This is a very customer facing role.
Consult with the client to gather and document use case configuration requirements.
In implementing FacilityOS to large global enterprises, you'll be focused on helping customers achieve a fast time to value, building confidence in our platform's solution by owning the entire post sales setup experience.
You love talking to clients from all walks of life - we are a tech company with clients across the globe
Make sure FacilityOS's software product is configured according to customers' use cases and outlined configuration workflow in order to drive fast adoption upon launch.
To support our growth, we are expanding our Customer Success team and are looking for a Customer Onboarding Specialist.

This listing is sourced directly from FacilityOS's careers page and normalized into a canonical job model.