Indigobooksmusic
Product Operations Leader
Toronto, ON, Canada
Sponsorship not specifiedDetected 1 day ago
AccessibilityHRCustomer SupportMentoring
> stay_score
odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively.
- They help influence a store culture that promotes employee engagement, growth, and development.
- We believe that you, in all your uniqueness, belong at Indigo.
Responsibilities
- Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
- Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
- Lead execution of markdown process, promotional set-up, and sell-through
- Lead execution of changeover and visual assessment action plans
- Maintain visual propping, signage, and acrylics
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team
- Support development of talent by providing feedback on team performance to managers
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Requirements
- 1-2 years of experience in a customer service, merchandising or operations role
- Experience leading others
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec
Benefits
- Ensure health and safety of employees and customers is top priority
- Collaborate with others to drive flexible and just in time solutions
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Knowledge of provincial health and safety standards
- Availability to work a flexible schedule, including evenings, weekends and holidays
Company info
- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
- We play by the following rules:
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
- The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle (must have overnight availability).
- They lead the execution of the store's visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible.
Apply directly at Indigobooksmusic →Create a free account for alerts like thisView Indigobooksmusic immigration profile
This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.