Onetp

Quality Analyst

TPCA Toronto · Contract

Sponsorship not specifiedDetected 10 hours ago

Content MarketingStrategic CommunicationsSalesforceCustomer SupportCommunicationMentoringMicrosoft Office

About the role

Join Teleperformance - Where Excellence Meets Opportunity!
Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

Interpret and implement quality assurance standards
Attend and lead calibration sessions
Partner with Training to identify site/ agent opportunities and trend analysis to help determine training solutions to be done to address the areas for improvement
Problem area identification, suggestions to training to solve for it The role covers a broad set of responsibilities requiring expertise in strategic communications and knowledge of digital and content marketing, and communications design, development and execution.
Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

At least a Vocational Diploma/Short Course Certificate, Bachelor's/ College Degree in any field
Progressive work environment- If you have skills to prove we have all ladders for you to grow

Exceptional interpersonal and motivational skills
At least 2 years of work experience in Quality Assurance in a B2B Customer Service environment
At least 1 years of B2B Customer Service experience
Knowledge of BPO voice and back office performance metrics
Excellent computer skills, including but not limited to MS Office and G Suite
Effective decision-making skills
Ability to provide constructive feedback and identify opportunities for coaching
Solid understanding of workflow and Salesforce
Robust career path with a full development plan and the opportunity to grow in the organization.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Diversity, Equity & Inclusion

Autonomous
We encourage and trust your decision-making skills.
Flexible
We believe in results
Innovative
All ideas matter
Inclusive
Everyone is Included and everyone wins
TP is a worldwide leader in client experience management and contact center business process outsourcing.
With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Equal Opportunity Employer
Job Application Accommodation:

ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.