Cibc

Sr. Client Service Representative

Vancouver, BC · Senior · Full-time

Sponsorship not specifiedDetected 8 hours ago

ExpressRecruitingCustomer SupportCommunicationProblem Solving

About the role

We need talented, passionate professionals who are dedicated to doing what's right for our clients.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
You're flexible to work our banking centre hours which may include evenings and weekends.

As a member of the Personal and Business Banking Team, you'll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs.
As a Senior Client Service Representative, whether it's taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals.
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

You have a strong sense of curiosity.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing

To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role.

This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.