Brillio LLC
CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center) - R01565115
Dallas, Texas, United States · Senior
Sponsorship not specifiedDetected 148 days ago
Project ManagementProcess ImprovementCustomer SupportLeadershipCommunicationLean Manufacturing
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 28 green-card filings in this occupation, 100% were for a worker who already held the job.
Third-party placement is common here
24% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 22 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Verizon Sourcing LLC · Centene Corporation · Abbott LaboratoriesFiles as an H-1B dependent employer.
Green-card follow-through: 96%
Of 26 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
DOL often reclassifies their job titles
The Department of Labor assigned a different occupation than this employer requested on 64% of its 11 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.
Files H-1B transfers
18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- In this role, the Channel Initiatives Specialist will be an important member of our Customer Service Team and will report to the Director of Voice of the Customer and Channel Initiatives.
- Identify root cause and determine recommendations to product, process and training opportunities
- Leadership of multiple channel initiatives focused on call deflection and chat containment
Responsibilities
- You will own our root cause channel initiative program ensuring customer service improvement initiatives are planned, aligned, and executed against business and customer objectives - with a focus on reducing costs from the business.
- Collaborate with other departments to ensure alignment and buy-in for product, process, and training improvement recommendations
Requirements
- 3+ years of experience in process and performance improvement using Lean Six Sigma principles
- 3+ years' experience in program/project management
- Knowledge of customer service and call center operations
- Knowledge of data mining using AI tools (Copilot, Genie, etc…)
- Must have experience in planning, organizing, and executing projects related to customer service improvements
- Effective presentation skills with ability to translate data into actionable insights
- Experience managing programs with geographically dispersed teams
Skills
- CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center)
- Primary Skills
- Job requirements
- Strong written and verbal communication skills for both customer and cross-functional audiences
Company info
- Your goal is to ensure the successful management, implementation, and adoption of Client's customer service root cause to ultimately deliver great experiences for customers worldwide while supporting long-term business growth.
Equal opportunity
- Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
- Know what it's like to work and grow at Brillio: Click here
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This listing is sourced directly from Brillio LLC's careers page and normalized into a canonical job model.