MNTN
Partner Engagement Specialist
United States
Sponsorship not specifiedDetected 16 days ago
SalesforcePerformance MarketingCustomer SuccessCustomer SupportIntercomCommunicationAdaptabilityOrganizational Skills
About the role
- This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.
- It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023.
- We're committed to innovation that empowers, not replaces.
Responsibilities
- Serve as a day-to-day support contact for a large portfolio of agencies, delivering timely, high-quality guidance through Intercom and other channels, with live support for complex or time-sensitive issues when needed
- Execute standardized engagement playbooks to increase adoption, reduce risk, and support long-term agency retention & growth
- Escalate sustained risk, complexity, or performance issues through established workflows and partner with internal teams to resolve them
- Maintain accurate account records and surface trends or recurring feedback to inform process improvements and customer experience initiatives
- Strong written communication skills, with the ability to deliver clear, concise guidance at scale through email and in-app messaging.
Requirements
- 3 years of experience in customer success, customer support, account coordination, or a related customer-facing role.
Company info
- Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful, repeatable usage
- Educate customers on platform features and workflows while guiding them toward self-service tools and resources whenever possible
- Customers feel supported, informed, and confident using the MNTN platform.
- Comfort supporting a high volume of customers and navigating competing priorities effectively.
- Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry.
This listing is sourced directly from MNTN's careers page and normalized into a canonical job model.