Employee Owned Holdings, Inc.
Customer Service Representative
Tampa, Florida, United States
Sponsorship not specifiedDetected 14 days ago
AccountingExcelERPCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- The Customer Service Representative plays a critical role in supporting some of GCC's largest and most strategic accounts.
- Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions.
- Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests.
Responsibilities
- Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution.
- Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles.
- Provide real-time updates on pricing, product availability, lead times, and delivery status.
- Collaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction.
- Support and participate in the organization's continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System.
Requirements
- EXPERIENCE Experience with customer communication via phone & email.
Nice to have
- Technical aptitude, training or classes related to fluid power, mechanical or automation products a plus.
- Proficient with Microsoft Outlook, familiar with basic Microsoft Excel function, experience with order entry/ERP systems a plus.
- Experience working with technical products a plus.
Compensation
- We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match.
Benefits
- EDUCATION AND TRAINING High school diploma, GED, or equivalent secondary education.
- A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.
Company info
- Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.
- Ability to work well with customers; team members; and individuals in other departments.
- Excellent organization - ability to track multiple projects for customers and sales representatives.
- Our team continues to grow, and we are proud to be a 100% employee-owned company - every employee has skin in the game.
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