Customcomputerspecialists

Onsite Senior Technician

Boston, MA · Senior · Full-time

Sponsorship not specified$50k-$65kDetected 5 days ago

ExcelCustomer SupportIntercomTCP/IPFirewallVoIPCommunicationAdaptabilityMicrosoft OfficeCompTIA

About the role

CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client.
CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Providing premium, white-glove deskside support to client end users.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers' repair technicians
Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.

Ability to communicate technical information clearly and concisely to both technical and non-technical users.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
Knowledge of network protocols, configurations, and troubleshooting.
Experience with network devices (routers, switches, firewalls).
Required: 3-5 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Effective communication skills, both verbal and written with emphasis on timely response.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.

Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
Tuition reimbursement
Company paid life Insurance
Paid holidays and vacation
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

This listing is sourced directly from Customcomputerspecialists's careers page and normalized into a canonical job model.