Nooks
Customer Success Manager, MM/ENT
United States (Any Time Zone)
Sponsorship not specifiedDetected 23 days ago
Data AnalysisAgentic AIHubSpotSalesforceOnboardingCustomer SuccessCustomer SupportResearchLeadershipCommunication
About the role
- Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience.
- Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio.
Responsibilities
- Manage a portfolio of ~20 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
- Own the full customer lifecycle including renewal negotiations, upsell, and cross-sell motions, consistently achieving net revenue retention targets across your portfolio.
- Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
- Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
- Nooks is an applied AI lab building the Agent Workspace for GTM.
- We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach.
- Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI.
Requirements
- 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Please note if you are PST we will require 3x/week in our San Francisco office
Compensation
- We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission.
Benefits
- Monitor customer health metrics and develop proactive plans to address areas of concern.
Company info
- Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
- Assist with Technical Support for your customers as needed.
- Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Equal opportunity
- Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce.
- We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
- Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation.
- We encourage individuals from all backgrounds to apply and join our team.
This listing is sourced directly from Nooks's careers page and normalized into a canonical job model.