tenacity
Associate Director of Operations
Boston, Massachusetts · Director
Sponsorship not specified$65k-$75kDetected 20 days ago
SalesforceExcelVendor ManagementEmployee RelationsLeadershipCommunicationPublic SpeakingOrganizational SkillsMicrosoft OfficeSharePoint
About the role
- The Associate Director of Operations is a key operational and data leader reporting to the CEO.
- This role oversees student data systems and BPS contract/site compliance, while also managing core organizational operations, including insurance, technology, facilities, and non-CFO financial administration.
- This position is well-suited for a detail-oriented, systems-minded professional comfortable working across data, operations, and people functions in a fast-paced, mission-driven environment.
Responsibilities
- Student Data & BPS School Site Support (~30%)
- Lead student data collection, management, and reporting across all program sites.
- Manage administrative and compliance requirements for Boston Public Schools contracts.
- Oversee student data systems, including staff training and support.
- Support the ACE program team in coordination with the ACE Director.
- Manage all organizational insurance policies, including renewals, audits, payments, and compliance.
- Manage organizational accounts outside the CFO's direct scope.
- Manage relationships with external IT consultants and technology vendors.
- Manage Tenacity's building lease and landlord relationship.
Requirements
- Minimum 4-6 years of progressive experience in nonprofit operations, data coordination, or a closely related field.
- Demonstrated experience managing data systems and producing reports.
- Familiarity with insurance administration, vendor management, and organizational operations.
- Prior supervisory experience required.
- Education & Experience
- advanced degree in Education, Public Administration, Data Management, Nonprofit Management, or a related field a plus.
- Skills & Competencies
- Strong data management skills, including quality control and clear reporting for diverse audiences.
- Highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, and compliance requirements.
- Exercises discretion and integrity when handling sensitive student, financial, and personnel information.
- Collaborative and relationship-oriented, with the ability to build trust across teams and partners.
Nice to have
- Bachelor's degree required
- Proficient in Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint)
- experience with student data systems or Salesforce preferred.
Compensation
- $65,000 - $75,000 annually, commensurate with experience.
- Professional development support.
- Collaborative, mission-driven work environment.
- Individuals from underrepresented groups are strongly encouraged to apply.
- Maintain organized insurance records and prepare documentation for annual audits.
- Support annual audits by maintaining accurate operational and financial records.
Benefits
- Tenacity is a Boston-based nonprofit organization that empowers under-resourced youth to graduate from high school and succeed in post-secondary education.
- Diversity, equity, and inclusion are core to everything we do.
- Serve as the primary contact for insurance claims, broker communications, and coverage questions.
- Monitor policy terms, deadlines, and coverage gaps, recommending updates as needed.
- Full benefits package including health, dental, disability, and 401(k).
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This listing is sourced directly from tenacity's careers page and normalized into a canonical job model.