BEST Logistics Group

BEST Logistics Group

Customer Service Representative - Logistics (2)

Charlotte, North Carolina, United States · Full-time

Sponsorship not specifiedDetected 19 hours ago
LogisticsCustomer SupportCommunication

About the role

  • BEST Logistics Group is excited to add a dynamic Customer Service Representative to its Charlotte based Logistics Team, supporting our Key Account Managers.
  • The purpose of this role is to enable Key Account Managers to spend more time on growth, strategy, and relationships by owning execution, communication, and problem resolution for assigned accounts.
  • This is a full-time, in-office position, Monday-Friday, operating under normal 8am-5pm business hours.

Responsibilities

  • At BLG, our Key Account Managers (KAMs) drive growth, strategy, and customer relationships.
  • As a Customer Service Representative, you will own the day-to-day execution for assigned accounts, ensuring every load, communication, and issue is handled with precision and urgency.
  • This is not a support role.
  • This is a trust-based execution partnership, where 1 CSR supports 2 KAMs and plays a critical role in customer experience and revenue growth.
  • Account Execution & Load Management Manage the full lifecycle of loads for assigned accounts Order entry Carrier setup and confirmation Appointment schedulingTracking and proactive updates
  • Working with KAM's to reduce service failures Complete timely and accurate order entry and documentation Provide support during RFP's, business reviews, and customer audits

Company info

  • Calm under pressure Detail-obsessed with strong situational awareness Able to operate with high trust, low ego A holder of a team-first mentality with strong team alignment Tech savvy and able to work well in a very fast paced environment If you feel this role could be a good fit for you, we look forward to hearing from you!
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This listing is sourced directly from BEST Logistics Group's careers page and normalized into a canonical job model.