Customers Bank

Customers Bank

Azure Cloud Engineer, AI & Automation

Malvern, Arkansas, USA · full-time

Work authorization requiredDetected 24 days ago
PowerShellReactGitVector DatabasesAzureCloud PlatformsCI/CDGitHub ActionsDevOpsRESTRAGCybersecuritySalesforceZero TrustSharePoint

About the role

  • Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
  • By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
  • We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Responsibilities

  • Design and implement Azure solutions across compute, networking, identity, storage, and platform services, aligned to enterprise reference architectures and security standards.
  • Build and maintain CI/CD pipelines in Azure DevOps and GitHub Actions for infrastructure-as-code and application deployments using Bicep, ARM, or Terraform.
  • Manage and maintain APIs and event-driven services (App Service, Functions, API Management, Service Bus, Event Grid) that connect AI platforms and automations to business capabilities and install, configure and manage API security gateway Implement retrieval-augmented generation (RAG) patterns using Azure AI Search, vector stores, and embeddings against enterprise content.
  • Administer and maintain automations built on Power Automate, Logic Apps, and Copilot Studio that streamline operational tasks and integrate Microsoft 365, Teams, SharePoint, and ServiceNow.
  • Implement AI governance and responsible-use guardrails: content filters, model and prompt evaluation, logging, cost controls, data-handling boundaries, and human-in-the-loop review.
  • Document reference patterns, pipeline templates, and runbooks; mentor teammates on cloud infrastructure, AI platform administration, and responsible AI usage.
  • Experience building CI/CD pipelines in Azure DevOps or GitHub Actions and authoring infrastructure-as-code with Bicep, ARM, or Terraform.
  • At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun.
  • We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.

Requirements

  • Hands-on experience administering AI platforms such as Azure AI Foundry, Azure OpenAI, Anthropic Claude, and OpenAI - including model configuration, access management, usage monitoring, and production operations.
  • Working knowledge of the Model Context Protocol (MCP) or comparable AI integration patterns, and a clear understanding of how to safely connect and govern enterprise systems exposed to AI platforms.
  • Production experience with core Azure services: virtual networking, App Service, Functions, API Management, Entra ID, Key Vault, Storage, and monitoring.
  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Nice to have

  • Microsoft certifications such as Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or DevOps Engineer Expert (AZ-400).
  • Experience administering or operating production AI assistants, copilots, or RAG systems using Azure AI Search, vector databases, and evaluation frameworks.
  • We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Skills

  • designing, securing, and consuming REST APIs, with practical experience integrating third-party and internal services.
  • Strong scripting skills in PowerShell and Python.
  • Solid grasp of identity, networking, and security fundamentals in Azure, including Entra ID, Conditional Access, and zero-trust principles.
  • Strong written and verbal communication.
  • Able to translate cloud and AI concepts into clear options and tradeoffs for engineers, stakeholders, and leadership.
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
  • Experience administering and operating MCP servers that integrate AI platforms with enterprise data and tools.
  • Experience integrating Power Automate, Logic Apps, or Copilot Studio with ServiceNow, Salesforce, or core banking platforms.
  • Experience with containers and orchestration (AKS, Container Apps) and event-driven architectures.
  • Step into your future with us!
  • Let's take on tomorrow.

Benefits

  • Our vision, mission, and values guide us along our path to achieve excellence.
  • We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.

Company info

  • This is a hands-on engineering role for someone who can move fluidly between cloud architecture, infrastructure-as-code, CI/CD pipelines, and modern AI platform administration using Azure AI Foundry, Azure OpenAI, Anthropic's Claude, and the Model Context Protocol (MCP).
  • You'll be a key contributor to how Customers Bank evolves into a more automated, AI-augmented, cloud-first organization.
  • They define who we are as an organization and as individuals.
  • Everyone is encouraged to have personal development plans.
  • Who is Customers Bank?
  • Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets.
  • At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

Visa & Work Authorization

  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
Apply directly at Customers Bank →Create a free account for alerts like thisView Customers Bank immigration profile

This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.