American Oncology Network AON
Pharmacy Adherence Technician
US-FL-Fort Myers
Sponsorship not specified$19k-$32kDetected 7 days ago
ComplianceOutbound SalesExcelCustomer SupportHIPAAEHR/EMRPharmacy PracticePatient CareCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office
About the role
- Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence.
- include but are not limited to: making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals, updating patient records, and providing medications to patients in a timely manner to encourage adherence to therapy.
- No patient counseling will be completed by the Pharmacy Adherence Technician.
Responsibilities
- The Pharmacy Adherence Technician will evaluate and maintain accurate medication information regarding therapy adherence, medication lists, and prescription barriers under the clinical supervision of licensed pharmacists.
- Maintain an encouraging attitude to create a positive work environment.
- Will perform routine and non-routine pharmacy technician functions and activities related to the position.
- Gathers information regarding prescription barriers to help the patient maintain therapy. Refers clinical questions and concerns to clinical pharmacists.
- Will work with pharmacists to document discharge summaries and medication on hold forms in order to report discontinuation and delays with therapy.
- Navigates and documents accurately in CPR+, ORCA, ONCO EMR, and any additional pharmacy applications when needed.
- KPA 3 - Pharmacy Support
Requirements
- Attends team meetings and training sessions as required.
- Will be required to meet a pre-determined quota for outbound calls made and inbound calls received per shift.
- Demonstrates the ability to actively listen and understand patient questions and provide accurate answers and solutions.
- Complete Fraud Waste and Abuse Training as required by law and all other training assigned by management.
- Must be able to exercise excellent communication skills to successfully interact with all levels of internal and external parties and to convey information appropriately.
Nice to have
- Minimum of 3 years' experience as licensed pharmacy technician in specialty, retail, mail order, or hospital pharmacy preferred.
- Following applicable state regulations, state registration as Pharmacy Technician or PTCB Certification is required.
Skills
- Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
- Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
- Computer
- Standard Work Days/Hours: Monday to Friday (8:00am to 4:30pm, 8:30am to 5:00pm, or 9:00am to 5:30pm).
Compensation
- AON Pharmacy Pay Range:
Benefits
- Must be able to effectively use, pronounce, and spell common medical and pharmacy terms.
- making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals, updating patient records, and providing medications to patients in a timely manner to encourage adherence to therapy.
- Gathers pertinent information regarding lost medication requests, vacation override requests, and medication synchronization.
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