Phfa

Training, Client Engagement, and Capacity Building Officer

Harrisburg, PA · Contract

Sponsorship not specifiedDetected 30 days ago

Project ManagementProcurementCustomer SupportLeadershipCommunicationCollaborationPublic SpeakingMicrosoft Office

About the role

Develop and Execute Capacity Building/Client Engagement Strategies
Make recommendations regarding the design, development, integration, and implementation of the "Counselors Corner" applications to satisfy overall business needs and provide counselors with and adding new users into the Counselors Corner system.
Design and conduct regional training presentations.
Design, develop, and deliver training programs for housing counselors, clients, and partners, ensuring alignment with industry best practices, HUD guidelines, and organizational goals.
Develop and maintain partnerships with key stakeholders, including government agencies, non-profits, and industry organizations, to advance our organization's mission and goals.
Maintain open lines of communication with staff members and other PHFA associates.
Develop and implement client engagement plans, ensuring high levels of satisfaction and loyalty, and improving housing outcomes for clients.
Collaborate with cross-functional teams to identify capacity-building needs and develop strategic plans to address them, enhancing our organization's ability to serve clients and communities.
Develop, submit, and monitor work requests to Information Technology.
Maintain budgets and expense records regarding program related support funds associated with all counseling initiatives, training events and special projects.

Bachelor of Science, Relevant experience (3-6 years)
Relevant professional experience (2-5 years)
Facilitate focus groups as required to understand common interests, to determine barriers and to make industry improvements in our training and outreach efforts.
Experience
EEO Statement
As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
Diversity Statement
PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.

Assist the Division Director in preparing for the Agency's annual policy meetings.

Evaluate existing curriculum and manage relationships with staff at organizations that have developed their own counseling and educational curriculum.
Assist with coordinating the Agency's counseling network and home buyer education presentations.
Make home buyer education presentations to prospective home buyers, counselors and other groups.
Establish and maintain positive relationships with industry partners, state and local governments, and statewide education and volunteer professional associations.
At the discretion of the Division Director, represent the Agency in joint counseling and educational projects with other public or private agencies or organizations.
Assist in the selection, procurement, cataloguing and archiving of counseling and educational materials for affordable housing, with special emphasis on foreclosure prevention and loss mitigation training programs.
Participate in educational seminars and classes.
Conduct educational seminars and/or webinars regarding use of the Online Client Management System tool statewide.

This listing is sourced directly from Phfa's careers page and normalized into a canonical job model.