Rezilient Health
Senior Customer Success Manager
Raleigh, North Carolina, United States · Senior
Sponsorship not specifiedDetected 114 days ago
HubSpotSalesforceCRMAccount ManagementBusiness DevelopmentCustomer SuccessLeadershipCommunicationCollaborationPublic SpeakingOrganizational Skills
About the role
- While our broader Customer Success team is based in St.
- This role is ideal for someone who thrives in a dynamic environment and enjoys balancing autonomy with collaboration.
- Translate engagement data into clear, compelling insights for both internal stakeholders and client leadership teams.
Responsibilities
- Data-Driven Engagement & Member Utilization Drives Rezilient's member engagement outcomes for our Raleigh-based partnerships, with utilization and activation metrics serving as key indicators of success.
- Develop, test, and refine engagement campaigns by measuring effectiveness, adjusting tactics, and documenting successful approaches for the broader Customer Success team.
- Partner with Clinical Operations and Product teams to surface utilization insights that help inform service improvements and program design.
- Build authentic relationships with frontline employees and clinical staff, helping them understand and adopt Rezilient's care model.
- Sales & Growth Collaboration Partner closely with the Sales and Growth teams to support business development efforts in the Raleigh market, including participation in demos, discovery conversations, and prospect discussions.
- Identify opportunities to deepen existing client relationships and collaborate with Sales to thoughtfully pursue those opportunities.
- Lead regular business reviews with client leadership, presenting utilization insights, engagement outcomes, and forward-looking recommendations.
- Share engagement playbooks, data frameworks, and field learnings from the Raleigh market to help strengthen how the team supports clients nationally.
- Support other client escalations, growth initiatives, and implementation needs as a collaborative team member, even when working across geographies.
- A data-driven mindset, with the ability to analyze utilization data, identify patterns, and develop engagement strategies informed by measurable insights.
Nice to have
- Prior startup or early-stage company experience is a plus.
Benefits
- Build and maintain a rigorous tracking framework for engagement KPIs, monitoring activation rates, utilization trends, drop-off points, and population health patterns to continuously inform strategy.
- Partner with client HR, benefits and marketing teams to develop communication strategies that resonate with their employee populations and organizational culture.
- In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the team that partners alongside a leading local health system.
Company info
- Customer Success Team Collaboration While you will operate with significant independence in Raleigh, you remain an integral part of a four-person Customer Success team, partnering with your St.
- At Rezilient, we're redefining what primary care looks like by making it more accessible, seamless, and patient-centered.
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