Robinhood

Customer Experience Lead, Money

Westlake, TX

Sponsorship not specified$34k-$40kDetected 7 days ago

SparkCustomer SupportCommunicationProblem SolvingCritical ThinkingMentoring

About the role

If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Drive team readiness and assist managers with day-to-day workflow management.
Support key initiatives aimed at improving customer experience metrics such as ASAT and QA.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

Deep subject matter expertise in banking and credit products.
Ability to quickly defuse customer anxiety through exceptional customer service skills.
Exceptional office experience with catered meals, events, and comfortable workspaces.
Strong communication, coaching, and change resiliency skills.
Prior experience in an advanced service or lead capacity, demonstrating the ability to guide peers.
Strong critical thinking and logical problem-solving skills to isolate and resolve escalated issues.
A proactive mindset to creatively discover ways to improve productivity and quality for the Customer Experience team.

Join us in building the future of finance.
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
About the team + role
Sharp problem-solvers.
Builders who are wired to make an impact.
Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
Expectations are high, and so are the rewards.

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.