Backblaze External Website
Strategic Operations Engineer III
Remote - US · Mid
Sponsorship not specified$123k-$175kDetected 20 days ago
Site Reliability EngineeringMachine LearningIncident ResponseJiraStakeholder ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators.
- We're seeking a Strategic Ops Engineer III to join our team!
Responsibilities
- Available to Lead and govern the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution.
- Drive major incident management (MIM) processes and communications.
- Establish and maintain incident response playbooks and runbooks.
- Maintain and improve intelligent heatmaps leveraging AI/ML to identify recurring technical themes and prioritize long-term remediation.
- Implement trend analysis and proactive problem identification using observability data and AI.
- Track and manage problem records to closure.
- Govern change management processes (lead the CAB), ensuring safe, compliant, and low-risk deployments.
- Drive continuous improvement in release and deployment practices.
- Partner with engineering teams to improve system resilience and performance.
- Implement AI-driven solutions to optimize incident response and operational workflows.
Requirements
- 5+ years of experience in IT Operations, SRE, or similar roles.
- Strong expertise in Incident, Problem, and Change Management (ITIL or similar frameworks).
- Proven experience in governing and optimizing operational processes.
- AI & Data Expertise: Strong knowledge of AI/ML concepts, including anomaly detection, predictive analytics, and data modeling.
- AIOps Experience: Hands-on experience with AIOps platforms or building AI-driven operational solutions (event correlation, alert prioritization).
- Strong knowledge of AI/ML concepts, including anomaly detection, predictive analytics, and data modeling.
- Hands-on experience with AIOps platforms or building AI-driven operational solutions (event correlation, alert prioritization).
- Maintain a strong understanding of system architecture and monitoring strategies, identifying gaps and opportunities for improvement.
- Experience with AIOps platforms or building AI-driven operational solutions.
Nice to have
- ITIL certification (Foundation or higher).
- Proficiency with platforms such as Jira, SNOW, FireHydrant, Moogsoft, etc.
- Experience working in high-availability, large-scale environments.
- Key Competencies:
- Positive Attitude!
- Strong analytical and problem-solving skills.
- Process-oriented mindset with a focus on governance and continuous improvement.
- Excellent stakeholder communication and leadership skills.
Skills
- About Backblaze
- But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.
Compensation
- To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state.
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This listing is sourced directly from Backblaze External Website's careers page and normalized into a canonical job model.