Vercel
Partner Operations Lead
Hybrid - San Francisco, New York City, Austin
Sponsorship not specified$175k-$210kDetected 1 day ago
Next.jsSQLAWSGCPAzureCloud PlatformsSalesforceSalesExcelCustomer SuccessLeadershipMentoring
About the role
- At Vercel, the Revenue Operations team plays a critical strategic role in our growth.
- We empower our GTM teams with the systems, strategy, and insights they need to be successful.
Responsibilities
- Own and optimize the Partner Operations tech stack, ensuring a best-in-class partner experience across PRM (Salesforce Communities), Tackle.io, Crossbeam, and LMS- managing integrations, improving adoption, and driving continuous improvement
- Implement and manage the PRM platform end-to-end, including deal registration workflows, partner pipeline visibility, rebate/entitlement tracking, partner newsletters, and SFDC integration
- Drive evolution of Partner Program Operations- scaling MDF, building partner tiering frameworks, and providing partners with improved visibility into entitlements, pipeline, and earnings
- Partner with GTM Systems and Deal Desk to manage and optimize the partner price book in our quoting-to-cash process, streamline the closing process for partner-led deals, and improve the overall partner deal experience
- Collaborate with the Partnerships team to identify and implement optimizations across partner workflows, including lead funnel management, onboarding, incentive programs, and partner agreement processes
- Liaise with internal stakeholders in Marketing, Finance, and Business Operations to ensure data integrity for partner tracking and reporting on leads, campaigns, and opportunities
- Lead Strategy and Operations for Marketplace initiatives- ensuring Marketplace data and enrollments are represented in SFDC, defining the post-purchase customer and partner experience, determining how Marketplace purchases integrate into Enterprise contracts, tracking revenue impact, evaluating new Marketplace partners, and building onboarding workflows
- Act as a thought partner to Partnerships leadership, helping set and execute GTM strategy to drive revenue growth through acquisition, expansion, and retention
- Proven ability to build operational foundations from the ground up- you've stood up or significantly scaled partner operations frameworks including deal registration, partner tiering, MDF, and incentive programs
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Nice to have
- Have experience with cloud marketplace operations (AWS, Azure, GCP) and marketplace listing/transaction management tools like Tackle.io
- Have worked in developer tools, infrastructure, or cloud platform companies with both PLG and enterprise sales motions
- 6+ years of experience in partner operations, channel operations, or sales operations at a high-growth SaaS company, with demonstrated ownership of partner program systems and processes
- Deep Salesforce expertise, including reporting, dashboards, and experience with PRM platforms, CPQ, and partner ecosystem tooling (e.g., Tackle, Crossbeam)
- Strong analytical and data modeling skills- proficiency in Excel/Google Sheets and BI platforms, with SQL experience preferred
- Track record of translating complex, cross-functional business problems into clear insights and actionable recommendations for both executive and front-line GTM audiences
- Ownership mindset- accountable, resourceful, and able to turn ambiguity into structured action plans
Compensation
- The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.
- The San Francisco, CA base pay range for this role is $175,000 - $210,000.
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Flexible Time Off.
- The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.
Visa & Work Authorization
- discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic pro
This listing is sourced directly from Vercel's careers page and normalized into a canonical job model.