Irving Oil
Customer Service Representative (Sign-on Bonus)
Concord, NH
Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunication
About the role
- As a Seasonal 7-11 Month Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company.
- We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.
Responsibilities
- Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
- Partner with other departments to follow-up with all customer inquiries
Requirements
- Your success will be measured by your ability to provide excellent customer service.
- Contribute to a team environment by performing other duties as required
Skills
- Ability to work well within a team environment
- Must be able to work weekends
- Ability to multi-task and manage time effectively
- Ability to work in a fast-paced environment
- Your Experience:
- High School Diploma or equivalent
- ADDS software experience is an asset
- 2+ years of experience working in customer service
- Irving Oil is committed to supporting a diverse and inclusive work environment.
- Diversity is key to our success and inclusion is everyone's responsibility.
- Job Requirements - Work Experience
- Customer Service
Compensation
- Competitive Compensation – Including an annual bonus plan, 401k company matched up to 4% and a Sign-on bonus
Benefits
- Competitive Compensation - Including an annual bonus plan, 401k company matched up to 4% and a Sign-on bonus
- Flexible Benefits Plan - Medical, Dental and Vision Insurance
- Paid Time Off-
- Vacation Time - Accrued at 10 hours per month
- Wellness Support - With 24/7 access to our Employee & Family Assistance Program
- Disability and Insurance Benefits -
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Basic Life Insurance
Company info
- Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
- Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
- Providing accurate information on products and services as well as educating customers on our products and services
- Work Environment - Be a part of an onsite collaborative environment that cultivates individual growth
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This listing is sourced directly from Irving Oil's careers page and normalized into a canonical job model.