Gatekeeper 3

Gatekeeper 3

Implementation Consultant

Ontario, Canada

Sponsorship not specifiedDetected 59 days ago
Vendor ManagementCustomer SuccessCustomer SupportCommunicationMentoring

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted.
  • Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements.
  • Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer.

Responsibilities

  • Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates.
  • Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions.
  • Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements.
  • Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues.
  • Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement.
  • Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment.
  • Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper.
  • In the process, you'll build deep product expertise and customer knowledge whilst gaining valuable mentorship from a Senior Solutions Engineer.
  • You will own the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals.
  • Your goal is to maximise value, secure renewals, and transform the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper's AI-first platform.

Requirements

  • 3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations.

Nice to have

  • Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.
  • If these ring true and if you're a customer-focused professional passionate about growing and retaining high-value accounts, we'd love to hear from you!
  • Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries.
  • We respect each other's differences and welcome candidates from all backgrounds.
  • Please note, this role is likely to involve some national and international travel.

Benefits

  • Following investment from Vista Equity Partners, we're expanding our global customer facing team and we're looking for a Solutions Engineer to help shape the next generation of delivery excellence.
  • You have a genuine passion for helping customers succeed and an interest in learning about SaaS customer success models.
  • Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration.
  • Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work.

Company info

  • Gatekeeper has achieved consistent, profitable growth year-over-year, serving customers such as Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle.
  • Note: This is a fully remote position, open to applicants based in Ontario Role Overview As an Implementation Consultant you will be the consistent day to day technical contact for our customers.
  • You will be acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts.
  • Help customers translate their business processes into efficient Gatekeeper workflows.
  • Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach.
  • This is a fully remote position, open to applicants based in Ontario Role Overview As an Implementation Consultant you will be the consistent day to day technical contact for our customers.
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This listing is sourced directly from Gatekeeper 3's careers page and normalized into a canonical job model.