DraftKings

Player Development Executive, Michigan

Remote - US · Full-time

Sponsorship not specifiedDetected 30 days ago

Communication

About the role

It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities.
Our teams are energized by innovation and readily embrace emerging technology.
We're not waiting for the future to arrive.

Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.
Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.
Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.
Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.
Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
A Bachelor's Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.
Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.
Ability to obtain and maintain all required State Gaming Licenses.

Your recruiter can share more about the specific pay range and how that was determined during the hiring process.

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This listing is sourced directly from DraftKings's careers page and normalized into a canonical job model.