ElevenLabs

Account Manager - North America - Mid-Market Segment

New York · Mid

Sponsorship not specifiedDetected 187 days ago

Machine LearningA/B TestingSalesAccount ManagementValuationProcurementCustomer SuccessResearch

About the role

Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
This is a high-agency, high-impact role.
You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value.

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and motions that let you drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow.
You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end.
The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
Experience in the voice AI, audio AI, or conversational AI space
Experience selling or expanding into multiple products within a platform
Instead, it's about the impact you have.

This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable.
Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell.
Variable compensation is paid on a quarterly basis.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger

Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model.
Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We use AI to move faster with higher-quality results.
We do this across the whole company-from engineering to growth to operations.
We prioritize your talent, not your location.
You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
If you love the challenge of being a true partner to your customers without losing commercial sharpness, this role was built for you.
The best AMs at ElevenLabs don't just retain customers, they grow with them.
On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do.

This listing is sourced directly from ElevenLabs's careers page and normalized into a canonical job model.