Envoy
Customer Success Operations Manager
Austin, TX
Sponsorship not specifiedDetected 21 days ago
SQLAzureData VisualizationProject ManagementJiraStakeholder ManagementSalesforceCRMSalesExcelProcess ImprovementCustomer SuccessIntercomCiscoLeadershipCommunicationCollaborationMicrosoft Teams
About the role
- Translate large, complex datasets into actionable insights and clear narratives for CS teams.
- Work directly with CS leadership and frontline teams to deeply understand business processes and operational needs, translating them into clear execution plans.
- The ideal candidate is a motivated self-starter who thrives in ambiguity, is passionate about supporting customer-facing teams, and brings strong analytical, communication, and project management skills.
Responsibilities
- Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.
- Manage quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.
- Support headcount planning and capacity modeling for the Success organization.
- Support and execute large-scale, cross-functional operational programs (e.g., customer scale, NPS, advocacy, product launch readiness), partnering across Data, Product, Finance, Marketing, and GTM to ensure strong execution.
- Own the end-to-end rollout of new initiatives, systems, and processes, driving structured program management, change management, and communication plans to ensure successful adoption.
- Collaborate closely with Data, Finance, and broader GTM teams to ensure alignment and coordination across go-to-market functions.
Requirements
- 3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
- Strong proficiency in Excel / Google Sheets.
- Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and Customer Success tools (Vitally, Gainsight, or similar).
Nice to have
- Experience scaling post-sales operations in a high-growth SaaS environment.
- Experience managing compensation plans, quotas, SPIFFs, and performance reporting.
- Experience supporting headcount planning or capacity modeling.
- Familiarity with tools such as Jira and Intercom.
- Experience supporting headcount planning and capacity modeling.
- Exposure to ARR modeling or deeper financial partnership with Finance.
- A strategic, systems-oriented operator who leverages automation and AI to scale impact.
- Proactive in identifying inefficiencies and redesigning workflows through tooling and integrations.
Skills
- More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.
- Learn more at envoy.com http://envoy.com
Compensation
- Reporting to the Head of CS Operations, you will be a strategic and hands-on partner to CS leadership; own post-sales data, compensation operations, tooling, automation, and large-scale operational programs.You http://programs.You will exec
Benefits
- Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.
Company info
- We are looking for a Customer Success Operations Manager to help scale and optimize our post-sales organization.
This listing is sourced directly from Envoy's careers page and normalized into a canonical job model.