Trupanion
Veterinary Partner Support Coordinator - French Bilingual
Lewiston, ME, United States · Full-time
No sponsorshipDetected 13 days ago
CRMOutbound SalesExcelResearchCommunication
About the role
- Trupanion is a leading provider of medical insurance for cats and dogs in North America.
- Success in this role requires comfort in navigating complex situations.
- We know that talented pet-loving professionals are everywhere.
Responsibilities
- Provide real-time support via phone, email, and chat across all partner channels.
- Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns.
- Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
- We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
Requirements
- At least 2 years of experience in a customer or partner-facing contact center environment.
Nice to have
- Bilingual in English and French is required (Quebec French preferred)
Skills
- Exceptional verbal and written communication skills.
- Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs.
- Strong attention to detail and ability to follow standard operating procedures.
- Compensation:
- The hourly pay for this position is $23 an hour, on a full-time schedule.
- Along with base salary, Trupanion employees are eligible for monthly bonuses.
- Benefits and Perks:
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
Compensation
- The hourly pay for this position is $23 an hour, on a full-time schedule.
- Along with base salary, Trupanion employees are eligible for monthly bonuses.
Benefits
- Paid time off to volunteer at nonprofit organizations
- Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
- Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Equal opportunity
- We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U
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This listing is sourced directly from Trupanion's careers page and normalized into a canonical job model.