Innergy1
Director of Customer Success
Austin, TX, United States · Director
Sponsorship not specified$10k-$15kDetected 21 days ago
AccessibilityHubSpotAccount ManagementForecastingERPPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- What truly sets INNERGY apart is our people.
- The Director brings a private equity mindset, balancing customer experience excellence with operational rigor, disciplined metrics, and scalable execution.
- Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment.
Responsibilities
- Own the end-to-end Customer Success journey, including onboarding, adoption, value realization, and expansion.
- Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.
- Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.
- Build proactive risk mitigation frameworks to reduce churn and increase lifetime value.
- Partner with RevOps to strengthen reporting, segmentation logic, and executive dashboards.
- Expand customer sentiment metrics into actionable insights that drive execution.
- Build dashboards that provide executive-level and PE-level visibility into CS performance.
- Implement strong performance management practices, including clear goals, accountability, and continuous coaching.
- Design and execute service models that enable growth without proportional headcount increases.
- Drive customer maturity from reactive support reliance toward proactive value realization.
Compensation
- $10k-$15k
Benefits
- Define and execute a unified CS vision that aligns segmentation, engagement models, playbooks, and customer outcomes.
- Own retention, expansion, and customer health outcomes across the portfolio.
- Own Customer Success technology stack outcomes, including health scoring accuracy, automation maturity, digital engagement coverage, and visibility into adoption.
- Drive measurable improvement in health model integrity and proactive outreach effectiveness through platforms such as HubSpot CSP and AI-enabled workflows.
- Leverage automation and AI to support 1-to-many customer engagement and scalable education.
- Own and operationalize core CS metrics, including retention, net revenue retention, product adoption, customer health, expansion, NPS, and CSAT.
- Champion 1-to-many enablement, including group onboarding sessions, scalable training programs, digital content, and customer education pathways.
Company info
- We are committed to creating a workplace free from discrimination and harassment.
Equal opportunity
- INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.
- All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
- Location Eligibility Notice
- This is a U.S.-based remote role.
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