Itmanagementcorpdba101voice
Client Success Manager
Santa Clara, CA, United States
Sponsorship not specifiedDetected 17 hours ago
Project ManagementHubSpotSalesforceCRMSalesAccount ManagementProcurementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services.
- Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
- Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders.
- Drive customer retention, satisfaction, and long-term account growth.
- Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
- Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
- Support contract renewals and help customers evaluate new technologies that align with their business objectives.
- Generate and manage customer quotes, proposals, and solution recommendations.
- Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.
- Assist with vendor registrations, customer communications, and sales support activities as needed.
- Maintain accurate customer records, account documentation, and pipeline updates.
Requirements
- 3-5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
- Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.
Benefits
- Monitor customer health, identify risks, and proactively address issues before they impact the customer experience.
- Experience supporting public sector, government, or education customers preferred.
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