Herald
Product Manager - Markets
New York City
Sponsorship not specified$140k-$180kDetected 7 days ago
RESTProject ManagementExcelAuditingRecruitingCustomer SupportCommunication
About the role
- This is a high-ownership, externally-facing role at the intersection of product, engineering, and carrier partnerships.
- AI is a core part of how we expect this role to operate - not as a nice-to-have, but as a force multiplier.
Responsibilities
- New integration builds - serving as the external-facing project manager with carrier partners from technical scoping through QA and launch
- Integration technical support - triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners
- Integration business support - handling product configuration, producer onboarding, and related stakeholder questions
- Change management - negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve
- Launching new carrier integrations - managing technical scoping, build coordination, testing, and go-live
- Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle - issue triage, partner status updates, producer onboarding steps, and more
- We're just getting started and building our culture with purpose every day.
- One of the joys of joining a small company early is that you get to build that culture too.
- We always lead with empathy.
- We publicly own and learn from our mistakes just as we are confident and transparent in explaining our decisions.
Requirements
- 3-5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment
Nice to have
- Experience in commercial insurance, insuretech, or a closely adjacent vertical - familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate
- Prior startup experience at a company in a similar stage (Series A-C)
- Full compensation packages are determined based on candidate experience.
- This range is depicting base pay only.
- Any variable compensation will be discussed throughout the hiring process.
Skills
- Our job descriptions are gestures, not strict criteria.
- Life at Herald
- Come join us and help us make Herald an (even more) amazing place to work!
- Actions we value
Compensation
- Full compensation packages are determined based on candidate experience.
Benefits
- Connectivity health - catching unhandled cases, improper rejects, and auth issues before they become user-facing problems
- Please reach out if you would benefit from any assistance throughout the application or have suggestions about how we can make our process more accessible and inclusive to all people.
Company info
- Herald is transforming how commercial insurance gets sold. We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end. The result: faster placement, cleaner operations, and meaningful revenue growth. The market is huge, the need is obvious, and the product we're building doesn't exist yet. If you want to help shape the operating system for modern insurance, we'd love to work with you.
- We're a team of insurtech veterans with experience at At-Bay, Kin, and Insurify. We've raised our Series A funding from top-tier VCs ( Lightspeed, Brewer Lane, Afore, Underscore ) along with a panel of insurtech founders ( At-Bay, Marble ), insurance executives ( CRC ), and early employees of other successful API infrastructure companies ( Plaid, Alloy ).
- The Role
- We're looking for a Product Manager to own the lifecycle of Herald's carrier markets end to end. This is a high-ownership, externally-facing role at the intersection of product, engineering, and carrier partnerships. You will be the connective tissue between Herald's engineering team and our carrier and implementation partners, keeping markets healthy, launching new ones, and driving the change management required as our API and products evolve.
- Herald is transforming how commercial insurance gets sold.
- We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end.
- The result: faster placement, cleaner operations, and meaningful revenue growth.
- The market is huge, the need is obvious, and the product we're building doesn't exist yet.
- If you want to help shape the operating system for modern insurance, we'd love to work with you.
- We're a team of insurtech veterans with experience at At-Bay, Kin, and Insurify.
- We've raised our Series A funding from top-tier VCs ( Lightspeed, Brewer Lane, Afore, Underscore ) along with a panel of insurtech founders ( At-Bay, Marble ), insurance executives ( CRC ), and early employees of other successful API infrastructure companies ( Plaid, Alloy ).
- communicating honestly, working hard, behaving with integrity.
- These are expectations.
- But we value these five actions above and beyond the level of "baseline expectation." We believe that if we excel at these, our business will thrive.
- We're betting the company on it.
- And we help get the work done because we recognize that no job is too small.
- We each articulate the facts, assumptions, questions, and fears we hold about our business.
- We listen to and learn from others.
- We create a shared set of information before making decisions.
- Get better every day.
- We constantly seek ways to improve ourselves.
- We provide each other candid feedback coupled with support to elevate those around us.
- We refine how we work together to become more effective as a team.
- Build a diverse, equitable, and inclusive community.
- We thrive when our team has a variety of lived experiences, values each other for their unique perspectives, and shares equitably in our mutual success.
- We invest in building an inclusive community for people who are oppressed because of their race, ethnicity, age, religion, gender expression, sexual orientation, physical ability, or socio-economic class.
- (Remember that) we make the rules.
This listing is sourced directly from Herald's careers page and normalized into a canonical job model.