Merck
Executive IT Support – Specialist, Service Delivery/Management
USA - New Jersey - Rahway · Contract
Sponsorship not specified$10k-$15kDetected 4 days ago
DevOpsCybersecurityNetwork SecurityProject ManagementHRISCustomer SupportFirewallCiscoLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringPublic SpeakingMicrosoft Office
About the role
- This position is a technical position with service delivery management.
- Please click here if you need an accommodation during the application or hiring process.
- The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment.
Responsibilities
- Provides technical expertise, leadership, and project coordination services to support and maintain continuity of Executives' computer systems.
- Recommends and implements policies and practices to maximize resource utilization.
- Maintains knowledge on developments, trends, and best practices in technology and business networks.
- To help lead the Global End User Services, Executive Support Program which provides 24x7 technical support and services for the Executive Committee (EC), their direct reports and other high-profile clients in a manner that is above all standards.
- To demonstrate strong business and customer service knowledge, ability to learn quickly and build effective relationships to effectively support the business; strong verbal and written communication and be able to make quick decisions to ensure continuity and service.
- Will collaborate within a team of 10-15 employees as well as a global network of support vendors and contractors to provide the highest level of customer service.
- Will be expected to establish and maintain working relationships within Technical Services and across all the departments within the IT organization.
- He/she will be able to perform activities such as facilitating meetings, manage resources and support activities and escalation of executive-related issues to senior IT leaders.
- Performs other related duties as assigned.
Requirements
- No Travel Required
Nice to have
- Bachelor's degree in computer science or engineering preferred, or High School Diploma with 8 years equivalent Experience and/or Technical Certifications
- Preferred Skills:
Skills
- Mobile device administration, core and optional software layers.
- Exceptional customer service skills are required and a demonstrated record of customer focus
- Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical staff.
- Possess highest standards of Ethics, Integrity, Compliance and Financial Stewardship
- Experience with team building and collaborating with others
- Ability to demonstrate technical resourcefulness and ability to make timely decisions
- Ability to handle stress and pressure with grace.
- Must have exceptional analytical, problem-solving, troubleshooting and technical skills.
- Knowledge of ITIL framework and standard SDLC processes.
- Working knowledge of global network, information security and collaboration tools. (ie Cisco, MS Office 365, Windows 11, MacAfee)
- Experience with project management
- Superior understanding of computer and networking hardware and software systems.
Compensation
- The salary range for this role is
Benefits
- Education Minimum Requirement:
- Provide remote office support for Executive Clients including home office equipment, internet access and security systems.
Company info
- Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
- As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
- As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
- For more information about personal rights under the U.S.
- We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
- Search Firm Representatives Please Read Carefully
- Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
- All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
- No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
- Where agency agreements are in place, introductions are position specific.
- Please, no phone calls or emails.
Equal opportunity
- Employment laws, visit:
- EEOC Know Your Rights
- EEOC GINA Supplement
- We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Visa & Work Authorization
- VISA Sponsorship:
This listing is sourced directly from Merck's careers page and normalized into a canonical job model.