Outseer

Outseer

Senior Fraud Advisor - US East Coast

United States · Senior

Sponsorship not specifiedDetected 32 days ago
Data AnalysisData ScienceStatisticsCustomer SuccessUnityResearchCommunicationCollaborationProblem SolvingPublic SpeakingAdaptability

About the role

  • The Senior Fraud Advisor is a key member of Outseer's Customer Success team, responsible for delivering exceptional fraud detection and prevention services to customers.
  • This role requires advanced expertise in fraud analysis, data analytics, and consultative skills to ensure customers effectively utilize Outseer products for detecting and rejecting fraudulent activities.
  • The Senior Fraud Advisor will engage directly with customers, providing expert guidance, conducting in-depth data analysis, and facilitating successful consulting engagements.

Responsibilities

  • Takes accountability for one's own behavior and aligns actions with the company's values and principles.

Requirements

  • Bachelor's degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, Statistics/Data Science, etc.) or equivalent experience in technical consulting roles.
  • 8+ years' experience in hands-on data analysis on big data and statistical models.
  • 6+ years of demonstrated success in customer-facing engagements/ activities.
  • Proven expertise in fraud analysis, data analytics, or a similar role, preferably in the financial industry or fraud prevention field.
  • Exceptional ability to analyze complex data sets and derive meaningful insights.
  • Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.

Skills

  • Demonstrates strong facilitation and written communication skills.
  • Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.

Compensation

  • Reporting and Analysis: Generate comprehensive monthly, quarterly, and annual reports on customers' system usage, rule performance, and actionable recommendations for enhancing future performance.

Company info

  • At Outseer, we're helping our customers make the world a safer place.
  • Our All-Cause Fraud prevention platform combines AI, behavioral biometrics and consortium intelligence to stop fraud, not customers across the globe.
  • We're a team that makes things happen, stays humble, adapts fast, and keeps it real, growing our business and each other every day.
  • Utilize an advanced data analytics background to perform in-depth data analysis, identify complex fraud patterns, and provide expert guidance on rule enhancements for customers.
  • Offer consultative services on best practices for effectively managing fraud detection using Outseer products.
  • Lead end-to-end execution of consulting engagements by evaluating customers' utilization of Outseer systems, conducting comprehensive data analysis, and delivering expert guidance.
  • Serve as a subject matter expert, answering customer questions, explaining system usage, and guiding customers on best practices.
  • Facilitate and lead regular customer-facing meetings, addressing inquiries, and assisting customers in achieving their fraud detection goals.
  • Act as a trusted advisor, providing strategic insights and recommendations to help customers succeed in their fraud prevention efforts.
  • Generate comprehensive monthly, quarterly, and annual reports on customers' system usage, rule performance, and actionable recommendations for enhancing future performance.
  • Conduct thorough internal research to address customer inquiries, provide valuable feedback on best practices, and ensure timely resolution of fraud detection-related issues.
  • Perform intricate analysis of customer data using advanced methodologies to investigate specific customer requests, identify system performance findings, and make informed decisions regarding risk sensors.
  • Present findings through visually appealing and easy-to-understand graphical results, presentations, and reports that cater to both internal teams and customers of varying technical expertise.
  • Represents the values and interests of Outseer.

Visa & Work Authorization

  • Good Citizenship: Represents the values and interests of Outseer
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This listing is sourced directly from Outseer's careers page and normalized into a canonical job model.