Nash
Technical Customer Success Manager, NA (remote)
Remote, US · Senior · Contract
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About the role
- This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes.
- This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving.
Responsibilities
- Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth.
- Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform.
- Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
Requirements
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.
Nice to have
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
- Experience in high-growth startups or enterprise retail environments.
- Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
- Background in consultative roles involving both technical depth and commercial accountability.
- More about Nash http://Nash.AI
- NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS.
- Commerce has inverted.
- Now products and services come to them, on their terms, in real time.
Compensation
- ✅ Competitive compensation and opportunity for equity
Company info
- For decades, customers came to where products and services were.
- Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors.
- Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
- Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.
This listing is sourced directly from Nash's careers page and normalized into a canonical job model.