Magic Patterns
Technical Account Manager - Enterprise
United States · Exec
Sponsorship not specifiedDetected 267 days ago
Product ManagementProduct StrategyCustomer Success
About the role
- Hi, I'm Alex, co-founder at Magic Patterns.
- And you will literally reinvent how software is built.
- Today, thousands of teams use Magic Patterns to ship software faster.
Responsibilities
- Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
- Support completion of security questionnaires in a cross functional team
- Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
- Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
- Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
Nice to have
- You have used tools like Magic Patterns before
- You know how to code
- Experience with bottoms-up adoption funnels and PLG
- Previous founder, early operator, or first customer success hire
- 2+ years experience in B2B SaaS
- Prior experience at an early-stage AI company (Seed to Series C preferred)
- Entrepreneurial spirit and first principles thinking
Compensation
- Compensation and benefits:
Benefits
- Competitive salary and equity package
- 15 days off PTO
- Health, dental, and vision coverage
Company info
- Optimize for action - anything that can be done in hours, can be done in minutes.
- Trust the data - it is ok to be wrong; we use data to drive decisions.
- Obsessed with customers - without our customers, we are nothing.
- Ownership - insist on high standards and craftsmanship.
- Spread the magic - for many people, Magic Patterns is "magic." Be proud of your work and have fun!
- We believe in purposeful hiring and hiring only A-players.
- We are a small and mighty team with an office in San Francisco and others distributed across North America.
- Offer onboarding, implementation, and adoption support for customers
- You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day!
- Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community.
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This listing is sourced directly from Magic Patterns's careers page and normalized into a canonical job model.