Holland Knight

IT Support Specialist

New York - 787 Seventh Avenue

Sponsorship not specified$34k-$53kDetected 31 days ago

AndroidCustomer SupportCiscoVoIPCommunicationProblem SolvingMicrosoft OfficeMicrosoft Teams

About the role

This position is based in our New York office.
In accordance with the New York City Human Rights Law, the pay range for this position in New York City is $33.50 - $53.20/hour.
These ranges are specific to these locations and may not be applicable to other locations.

Support all PCs, phones, IT peripherals and IT infrastructure in the office
Document work in IT incident ticketing system thoroughly
Provide support to incidents that are escalated from IT Technicians or the Service Desk
Provide technical support during events, conferences and meetings, on site and off site as needed
Support office administration activities, projects and priorities as assigned
senior care planning support

3+ years Corporate Environment
Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
Experience using and supporting Apple and Android mobile devices and OSes
Experience configuring and supporting printers and multifunction devices
Experience using ServiceNow to log IT Incidents
General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
Experience supporting and troubleshooting audio-visual equipment
Ability to effectively contribute to project documentation
3+ years Technical Support Experience
Network troubleshooting knowledge
Strong customer service orientation, with a can-do attitude and follow-through skills
Possess analytical and problem solving skills
Work well with others in a team environment requiring minimal supervision

In accordance with the New York City Human Rights Law, the pay range for this position in New York City is $33.50 - $53.20/hour.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
health advocacy services
behavioral health and counseling resources for all family members
profit sharing
and paid holidays and other paid time off, including paid leave for new parents.

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.

This listing is sourced directly from Holland Knight's careers page and normalized into a canonical job model.