SuperDial

Product Manager, AI Agents

Burlingame, CA

Sponsorship not specifiedDetected 13 days ago

SQLBigQueryGCPAgentic AIProduct ManagementOutbound SalesCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

We recently closed our Series B and are entering an exciting stage of company and product growth.
In this role, you will report to the VP of Product and work closely with Product, Engineering, Operations, Customer Success, and Sales.
This is a strong fit for an early-career product builder who is technically curious, highly organized, customer-centered, and excited to learn how applied AI can solve real operational problems in healthcare.

Own the development and improvement of AI agent workflows across areas such as outbound voice, workflow automation, evidence gathering, and inbound agent experiences.
Partner with Product and Engineering to write clear requirements, user stories, acceptance criteria, product notes, and launch materials.
Partner with Operations and Customer Success to understand where product behavior is working well, where it breaks down, and what needs to improve.
Support customer pilots by organizing feedback, tracking open questions, and helping determine what is ready to scale.
Create internal documentation, workflow guides, enablement materials, and release notes that make product behavior easier to understand across teams.

Technically curious: You are excited by applied AI, automation, and workflow software.
Detail-oriented: You are comfortable working through workflows, edge cases, tickets, data inputs, QA steps, and customer-specific requirements.
Analytical: You are comfortable using data, examples, and patterns to understand problems and recommend practical next steps.
Experience owning or meaningfully contributing to product discovery, requirements definition, prioritization, delivery, launch, and post-launch iteration for a product, workflow, or customer-facing capability.
Strong product judgment, including the ability to synthesize customer needs, operational realities, technical constraints, and business priorities into clear recommendations and execution plans.
Ability to quickly learn complex workflows and translate ambiguous customer, operational, or technical inputs into clear requirements, success criteria, documentation, and next steps.
Comfort working closely with Engineering, Operations, Customer Success, Sales, and leadership to understand product behavior, customer requirements, production issues, edge cases, and opportunities for improvement.
Experience working on AI, automation, workflow, data-heavy, or technically complex software products.

Advance SuperDial's core healthcare revenue cycle workflows and help translate operational complexity into clear product inputs.

Our agents help customers automate high-volume workflows such as claims status follow-up, eligibility, benefits verification, prior authorization, and payer communications.
Contribute to repeatable product and operating patterns that help SuperDial deploy AI agents more consistently across customers.

This listing is sourced directly from SuperDial's careers page and normalized into a canonical job model.