Industrial Electric Manufacturing
AI Operations Analyst
Austin, Texas, United States
Sponsorship not specified$106k-$132kDetected 13 hours ago
Data VisualizationLLMsProject ManagementSalesforceExcelCustomer SupportCommunicationProblem SolvingMentoringAdaptability
About the role
- IEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM.
Responsibilities
- Tool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders.
- POC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes.
- Platform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes.
- User Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members.
- Operational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps.
- Compliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards.
- You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools.
- You will also manage the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding.
- This is a high-visibility role for someone who wants to help shape how a growing enterprise adopts and scales practical AI use, with requests, licenses, and support handled efficiently and in compliance with our governance standards.
Requirements
- Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users.
- Candidate may be required to work in-office in the future as business needs evolve.
- Opportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms.
Nice to have
- Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.
Skills
- Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems.
- comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems.
- Eagerness to learn new platforms and work across multiple AI tools and use cases.
Compensation
- $106,000 - 132,000
- Competitive salary and benefits package commensurate with experience.
Benefits
- Competitive salary and benefits package commensurate with experience.
- Collaborative and supportive work environment with a clear growth path into more advanced AI roles.
- We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.
Company info
- Your creativity and passion can help us achieve great things-come be part of the journey.
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