Zoox

Senior Program Manager, Quality Assurance

Scottsdale, AZ · Senior

Sponsorship not specified$126k-$172kDetected 6 days ago

Project ManagementSalesforceExcelProcess ImprovementCustomer SupportSystems EngineeringAdaptability

About the role

You will ensure we have an outstanding quality assurance program to measure performance, coach for growth, and find strategic insights.
This role will be very hands-on, and you should be passionate about diving into the details and staying close to the customer experience.

In this role, you'll be an early member of a critical team in a rapidly developing industry.
You will build our quality playbook and oversee quality assurance for the Fusion Center organization.
You'll work closely with our teams to design scalable quality systems that ensure a delightful, repeatable, on-brand customer experience.
This is a highly collaborative role that will regularly engage with cross-functional partners in training, design, product, operations, and more.

8+ years of experience leading a customer-facing team at a start-up or rapid growth company developing QA programs, end-to-end training, and quality systems.
Bachelors degree in business management, computer science, engineering, or related discipline.
Passion for leading, with a strong desire and highly developed ability to motivate others, and set and achieve targets
Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
Proven experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards that drive quality and consistency
Comfortable pulling data from multiple sources, reading and analyzing data, conducting analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses
An owner mentality, always looking for opportunities to better your work product
Comfortable working with modern customer support and productivity tools (Salesforce, Google Workspace, etc.)
Bonus Qualifications

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Background in systems engineering, software development, or technical operations
PMP, PgMP, or similar project management certification
Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

The Fusion Center teams at Zoox are the primary human connection with our customers.
As Program Manager, Quality Assurance, you'll have a significant impact on the experience of our customers and the teams who support them.

This listing is sourced directly from Zoox's careers page and normalized into a canonical job model.