Arrive Logistics

Arrive Logistics

Director of Client Success, Arrive Fresh

Tampa, FL · Director

No sponsorshipDetected 29 days ago
Data AnalysisComplianceAccount ManagementBusiness DevelopmentForecastingExcelSupply ChainLogisticsCustomer SupportLeadershipCommunicationMentoringMicrosoft OfficeFood Safety

About the role

  • Who We Want As the Director of Client Success for Arrive Fresh, you will assume a critical leadership role in driving the performance, operational strategy, and growth of our produce and floral division.
  • Supervisory Responsibility This position has direct supervisory responsibilities over Client Success Associates and Representatives specializing in produce and floral logistics.
  • Your Arrive Experience When we say "award-winning culture," we mean it.

Responsibilities

  • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations.
  • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers.
  • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements.
  • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner.
  • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills.
  • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks.
  • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention.

Requirements

  • 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers.
  • 10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution.
  • 3+ years of logistics leadership or management experience in a fast-paced environment.
  • Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.
  • Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations.
  • Strong background in account management and customer-facing solution design.
  • Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees.
  • Supervisory Responsibility
  • This position has direct supervisory responsibilities over Client Success Associates and Representatives specializing in produce and floral logistics.
  • The Perks of Working With Us
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.

Nice to have

  • Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred.

Benefits

  • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies.
  • Leave the suit and tie at home; our dress code is casual.

Company info

  • Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
  • Our success is a testament to our remarkable team and what we're building together.
  • We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
  • We are seeking a highly experienced, solutions-oriented leader who combines deep expertise in perishable cold-chain logistics with a proven ability to scale brokerage operations.
  • In this position, you will lead by example, mentoring a team and helping build out strategic, long-term relationships with premier fresh shippers to accelerate business growth.
  • Your ability to navigate complex market cycles and champion operational change will build immediate credibility and elevate our specialized delivery services.
  • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers.
  • Work in the booming city of Tampa, FL - we are in a convenient location close to the airport, bay, and downtown.
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This listing is sourced directly from Arrive Logistics's careers page and normalized into a canonical job model.