Fetch
Senior Manager, Sales Tools and Systems
USA · Senior · Full-time
Sponsorship not specified$146k-$172kDetected 23 days ago
Project ManagementAgileJiraStakeholder ManagementStrategic CommunicationsSalesforceCRMPerformance ManagementLeadershipCommunication
About the role
- As a key member of Fetch's Strategy & Operations team, the Senior Manager, Sales Tools and Systems is responsible for the strategy, governance, prioritization, and delivery of Salesforce and the broader sales technology ecosystem.
- This role is ideal for someone who combines strong Salesforce knowledge with program management, business analysis, and stakeholder management expertise.
- This is a full-time role that can be held from one of our US offices or remotely in the United States.
Responsibilities
- Roadmap & Prioritization Own the Sales Systems roadmap, partnering with stakeholders across Sales, Revenue Operations, Marketing, Finance, and Implementation to prioritize initiatives that drive business outcomes.
- Establish and manage an intake and prioritization framework for system enhancements, balancing strategic initiatives, operational requests, and technical debt.
- Own and maintain the Salesforce Jira backlog, ensuring work is clearly defined, prioritized, and aligned to business objectives and team capacity.
- Facilitate prioritization discussions across stakeholder groups and drive alignment on scope, timelines, and expected outcomes.
- Requirements Gathering & Solution Design Partner with business stakeholders to understand processes, identify opportunities, and gather requirements for system enhancements.
- Lead requirements gathering and solution planning efforts, translating business objectives into prioritized Jira epics, user stories, and implementation roadmaps.
- Collaborate with Salesforce administrators and external consultants to design scalable solutions aligned with platform best practices.
- Program Management & Delivery Lead cross-functional Salesforce and sales technology initiatives from discovery through implementation, testing, change management, and adoption.
- Manage project timelines, dependencies, risks, and stakeholder communications to ensure successful outcomes.
- Coordinate delivery across internal team members and external partners while maintaining visibility into project status and priorities.
Requirements
- 8+ years of experience in Salesforce Administration, Business Analysis, Product Ownership, Program Management, Revenue Operations, or related CRM leadership roles.
- Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools.
- Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions.
- Experience leading cross-functional programs from requirements gathering through UAT, implementation, and adoption.
- Strong understanding of Salesforce platform capabilities, automation, integrations, reporting, and data architecture.
Nice to have
- Salesforce Administrator certification required
- Advanced Administrator certification preferred.
- Background in Program Management, Product Ownership, Business Systems Management, or Revenue Operations strongly preferred.
Compensation
- At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire.
- The base salary range for this position is $146,092-$171,873.
Benefits
- Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
This listing is sourced directly from Fetch's careers page and normalized into a canonical job model.