Forterra
SkillBridge - Field Service Representative
Clarksburg, MD · Internship
Sponsorship not specifiedDetected 8 days ago
CybersecurityCRMCustomer SuccessCustomer SupportCommunication
About the role
- This SkillBridge internship offers hands-on experience as a Field Service Representative (FSR) at Forterra.
Responsibilities
- Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently.
- Documentation and Communication Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
Requirements
- Support the assessment and documentation of customer understanding and proficiency following training sessions.
Company info
- Customer Product Support Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address.
- Serve as an additional point of contact to help customers keep systems operational.
- Training Help execute training plans that educate customers and internal Forterra personnel on the operation, maintenance, and troubleshooting of equipment.
- Customer Relationship Management Build professional relationships with customers through consistent, proactive communication.
- Provide technical guidance that helps customers manage and maintain their equipment more effectively.
- Technical Expertise and Troubleshooting Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction.
Visa & Work Authorization
- security clearance
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This listing is sourced directly from Forterra's careers page and normalized into a canonical job model.