Skillsoft

Skillsoft

North America Services Leader

US - Remote · Senior

Sponsorship not specified$215k-$239kDetected 2 days ago
SalesforceAccount ManagementForecastingPerformance ManagementCustomer SuccessLeadershipMentoring

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

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About the role

  • North America Services Leader Skillsoft is hiring an experienced North America Market Services Sr.
  • This role is comprised of a combination of Sales, Professional Services Delivery, Solutions Consulting/Pre-Sales, and Customer Success.
  • Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal.

Responsibilities

  • Lead the Geographical Market Solutions Teams
  • Manage, coach, and develop the MSLs across the geography
  • Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills
  • build team capabilities systematically.
  • Guarantee the MSL's align Solutions Partners across markets to match opportunity size, complexity, and urgency.
  • Coach Solutioning Capability and Lead Through Transformation
  • Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise
  • Support MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management
  • Collaborate with and support the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees
  • Drive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load

Nice to have

  • Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era.
  • Learn more at skillsoft.com.
  • If this opportunity intrigues you, we would love for you to apply!
  • We value the partnerships we have built with our preferred vendors.
  • Skillsoft does not accept unsolicited resumes from employment agencies.
  • No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
  • Skillsoft is an equal opportunity employer.

Skills

  • North America Services Leader
  • Skillsoft is hiring an experienced North America Market Services Sr.
  • This Services Sr.

Compensation

  • The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

Benefits

  • medical, dental, vision, and paid time off.
  • Design coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support.

Company info

  • Oversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts.
  • Define the charter and target operating model for global shared/channel solution teams.
  • Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners.
  • Build channel enablement content and playbooks for solution positioning through partners.
  • Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader.
  • Serve as a member of the Global Solutions Management team alongside peer GMSLs, the Solutions IP Team lead, and the Program Manager.
  • Responsible for ensuring global standards are applied in-region while allowing appropriate local tailoring for market realities.
  • Share regional insights back into the global system - customer patterns, competitive intel, and solution feedback - to inform IP and roadmap.
  • Partner with the Solutions IP Team to translate defined solutions and POVs into repeatable, market-ready plays.
  • Interlock with Professional Services regional leadership on clean presales-to-delivery handoffs.
  • Partner with Product, Marketing, and Enablement to close feedback loops from field to global functions.
  • Support the Program Manager in keeping data clean, systems used, and operating rhythm consistent.
  • 12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services.
  • Overseeing Professional / Managed Services and Solutioning (or consulting) experience with demonstrated results driving long-term customer growth with services engagements based on business cases.
  • Proven track record of delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion.
  • Proficient in Salesforce and Business Intelligence (BI) tools.
  • Deep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle management.
  • Experience as a practice or system builder - designing repeatable processes, tools, or capability models adopted at scale.
  • Possess a strong operational rigor with proficiency in forecasting, pipeline inspection, and data-driven outcomes
  • Have a deep familiarity with North America market dynamics.
  • Executive presence with proven ability to engage C-suite customers and internal senior leadership.
  • Experience operating in a matrixed global organization and collaborating with strong partnership across Product, Professional Services, Revenue Operations, and Marketing.
  • Familiarity with the Learning technologies and L&D functions, learning/talent ecosystems, and AI-enabled workforce transformation.
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This listing is sourced directly from Skillsoft's careers page and normalized into a canonical job model.