Airwallex

Senior Product Manager, Kai (AI assistant)

US - San Francisco · Senior

Sponsorship not specifiedDetected 2 days ago

Machine LearningLLMsProduct StrategySalesforceCommunication

About the role

As the first step in embedding AI across the Airwallex product suite, Kai is making global finance simpler, smarter, and increasingly invisible.

Define and own Airwallex's Kai's product strategy, solution design, roadmap, and delivery plans.
Partner closely with engineering and design teams to build high‑quality, scalable AI features and agent workflows, driving clarity on requirements, trade‑offs and timelines.
Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use AI‑powered products for our clients.
leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.
Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.
Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in AI and finance.
Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.

Bachelor's degree or higher within STEM
Proven track record working with advanced technologies, e.g. AI, ML, LLM
Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences
Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
Ability to thrive in cross-cultural and cross-functional teams

Manage difficult tradeoffs between long‑term AI product vision and near‑term growth - balancing model quality, accuracy, latency, and cost - and adapt quickly within a highly data‑driven, fast‑paced environment.

Kai, your Airwallex AI assistant, is an AI-powered concierge built directly into the Airwallex platform that helps businesses manage their global financial operations through natural language.
By drawing on the complexities of multi-currency transactions, regulatory nuances, and each customer's own Airwallex context, Kai delivers guidance that is instantly actionable and compliant - understanding your business context, answering questions in real time, and taking action on your behalf.

Airwallex is proud to be an equal opportunity employer.
We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
If you have a disability or special need that requires accommodation, please let us know.

Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

This listing is sourced directly from Airwallex's careers page and normalized into a canonical job model.