Mike Wiegele Helicopter Skiing

Service Lead (Albreda Lodge Winter 2026-2027)

Blue River, BC · Full-time

Sponsorship not specifiedDetected 14 days ago

SpringRESTExcelCustomer SupportCommunicationMicrosoft OfficeMicrosoft Teams

About the role

The Albreda Service Lead, working with the direction of the Albreda Lodge Manager, is responsible for overseeing the day-to-day operations of the Front of House team, ensuring we are delivering the unique experience of Albreda while upholding company regulations and standards.

Train and schedule, working within the needs of all departments, new staff and guide the Front of House team by providing direction and support.
Create systems and checklists to provide guidance for all staff to ensure a high level of cleanliness, organization, and structure.
Maintain a positive work environment in which staff feel comfortable and supported.
Create and facilitate 'Down Day Activities', including treasure and scavenger hunts, easy take-home art projects (ski magnates and 3-D snow canvases), and a list of activities that guides and staff can facilitate.
Create and print each group's 'Take Home Card', a unique keepsake that has a list of each guest's name, a group photo, and a message from the Host and the Albreda Team.
Create easily editable menus. Discuss changes with the Kitchen and provide printed copies for the Front of House.
Work directly with the Lodge Dinner Team, and the Blue River Sommelier to create wine pairings and prepare appropriate training for the staff.

Serving experience (3-5 years).
3-5 years of experience in the service industry, in the luxury resort sector
Knowledge of workplace hazardous materials and WHMIS Certification (training provided).
Serving it Right Certificate required (must have prior to start date).
Experience in all aspects of customer service and people management.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Knowledge of computer applications and use (Microsoft Word & Excel, POS and Property Management systems, Microsoft Teams, Sonos).
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required.
Manage beverage and operating supply inventory levels of liquor, wine, coffee and supplies and order as required.

Fitness center
Prepare, display and edit the bar drink menu, wine list and any other beverage options to reflect stock, guest requests and needs.

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.
At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset.
Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year.
We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.
Our culture is built on positive attitudes, ambition, and a passion for skiing.
Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.
Position: Service Lead
Type: Full Time, Seasonal
Reports to: Albreda Lodge Manager
About Albreda Lodge
Albreda Lodge is part of the Mike Wiegele family, offering world-class heli-skiing and mountain experiences in the heart of British Columbia.
We pride ourselves on delivering exceptional hospitality in a unique setting.

This listing is sourced directly from Mike Wiegele Helicopter Skiing's careers page and normalized into a canonical job model.