Oasis Security

Senior Technical Account Manager - West / PNW (WA)

Remote - Seattle, WA · Senior

Sponsorship not specifiedDetected 57 days ago

DevOpsAgentic AIAccount ManagementOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving

About the role

Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this.
Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started.
Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it.

Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
"Ninja mindset" - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
Manage the customer life cycle experience from onboarding onward.
Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Experience with increasing customer satisfaction, adoption rates, and retention.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
Self-motivated, detail-oriented with strong communication and interpersonal skills.
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

About Oasis Security
Why Oasis, why now
The access management category is being rewritten in real time, and Oasis is leading it.

Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
Competitive compensation package and comprehensive benefits.
Dynamic and international work environment with a focus on continuous learning and professional development.

Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
What We're Looking For
Extensive experience providing Cyber/Identity solutions to big enterprise customers.

Oasis Security is an equal opportunity employer.
We are committed to building a workforce that reflects the world we're securing.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status.
Oasis Security does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.

This listing is sourced directly from Oasis Security's careers page and normalized into a canonical job model.