Swayable
Client Success Manager
New York, NY
Sponsorship not specified$110k-$130kDetected 1 day ago
PythonExpressData AnalysisData ScienceStatisticsProject ManagementSalesExcelResearchExperimental DesignLeadershipCommunicationProblem SolvingCritical Thinking
About the role
- As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data.
- Advise clients on designing and interpreting content tests
- Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform
Responsibilities
- Build strong relationships with our enterprise clients, including in person
- Lead the development of strategic pre-testing programs for major accounts
- Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
- Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio
- Significant experience developing and winning pitches and leading complex projects at enterprise clients
- Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
Requirements
- Ability to think like and speak the language of brands and customer insights teams
- College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Nice to have
- 4+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
- An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
Skills
- (Client) Leadership skills
- Exposure to cutting edge technology and research methodology through the Swayable Platform
- Insight into content creation and messaging techniques that influence modern day marketing
- Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
- Comfort with advanced data analytics, synthesis, and storytelling
- Excellent attention to detail and quantitative reasoning skills
Compensation
- Starting base salary range of $110-$130K depending on previous experience, not including a variable comp component
Benefits
- 100% Medical, Dental & Vision Plans
- Equity options
- Ongoing professional development stipend
Company info
- We strive to promote an organizational environment that values diversity and fosters growth.
Equal opportunity
- equal opportunity employer.
- We are an equal opportunity employer.
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